Contact
Official channels for support, privacy, press, and partnerships.
Support is handled by email, split by area to speed up replies and protect your data.
Official channels
- Technical support — bugs, usability issues, questions about the app: [email protected]
- Privacy and data (GDPR) — data deletion, processing questions: [email protected]
- Press — interviews, materials, fact-checking: [email protected]
- Partnerships and integrations — business proposals, API: [email protected]
- Editorial — feedback on content and the tone of the Aurora counselor: [email protected]
Response times
- General support: up to 2 business days
- Privacy requests: prioritized, within legal deadlines
- Press and partnerships: up to 5 business days
How to report a problem
To speed up a fix, include in your email:
- What you were trying to do and what happened
- Device and OS (e.g., iPhone 14, iOS 17 or Android 13)
- App version and browser, where relevant
- A screenshot or the exact error message, if any
What we don't handle
- Clinical, medical, legal, or financial advice. Aurora Arcana is a symbolic tool for reflection and does not replace qualified professionals.
- Support over social media or messaging apps. For security and traceability, email only.
Frequently asked questions
- What's the estimated response time for general support?
- Up to 2 business days. Reports that include technical details and reproduction steps are prioritized.
- Can I request deletion of my data by email?
- Yes. Write to the privacy channel. Deletion is handled under the GDPR and other applicable laws.
- Does support work over social media?
- No. For traceability and data security, support is handled by email only.
Send a message
Have a question, suggestion or request? Write to us.